Early last year an IT director at one of our customers was asked to troubleshoot some performance issues on applications being served via a Citrix Presentation Server environment—applications that were published both to remote employees and to external customers of the company who were using the applications to process information on their behalf. > More

If you're like 87% of the CIOs surveyed recently by Forrester Research, delivering consistent end to end performance management is your number one challenge. Critical to accomplishing this is understanding performance as experienced by the business at the user level. Forrester's research also found that 74% of problems are reported by the end user to the service desk as opposed to being detected by infrastructure management tools. > More

One of the biggest challenges in troubleshooting end-user application performance problems is gaining a clear understanding of the underlying context – specifically what applications and processes are running, as well as what network connections are being employed and how these factors are impacting overall performance.

EdgeSight version 4.0 provides the ability for the EdgeSight user to take a remote snapshot whenever they see a performance problem such as a process spike in CPU or memory. > More